Returns, Exchange & Refund Policy
Your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations and will do our best to resolve any issues that may arise.
General Policy
Please note that all goods sold are strictly non-exchangeable and non-refundable.
Exceptional Circumstances
We will review requests only under the following exceptional circumstances:
- Order not received
- Incomplete order (missing items, quantity, or accessories)
- Incorrect product(s) received (e.g. wrong size, wrong colour, or different product)
- Product received with physical damage (e.g. dented, scratched, cracked, or shattered)
- Defective or faulty product (e.g. malfunctioning or not working as intended)
Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of receiving your order at:
📧 magelineofficialworldwide@gmail.com
To help us resolve the issue promptly, please include your order number, a clear description of the issue, and supporting photos or videos where applicable.
Damaged or Defective Items
- We will gladly replace any product that is damaged, leaking, broken, or defective due to shipment.
- Photographic or video proof of the damage or defect is required for verification and investigation.
- With valid proof, you do not need to return the item in order to receive a replacement.
- At this time, refunds are not offered for items that arrive damaged.
- Please allow 5–14 business days for replacement processing and dispatch after verification.
Return Shipping & Responsibility
- Mageline Beauty Store is not responsible for any return shipping costs.
- We do not assume responsibility for, nor compensate, returned packages lost in transit without confirmed proof of delivery to Mageline Beauty Store.
- Shipping fees are non-refundable, as they are paid directly to our logistics partners.
For returns shipped from outside Malaysia, any taxes, duties, customs fees, or shipping charges incurred during the return process will be borne entirely by the customer.
If you require a return label, please contact us at magelineofficialworldwide@gmail.com for further assistance.
Policy Updates
Mageline Beauty Store reserves the right to amend or update this Returns, Exchange & Refund Policy at any time without prior notice.
Any changes will take effect immediately upon publication on our website.
